Loos Coffee
Terms of Use, Cancellation and Refunds
These terms cover the Loos Coffee app and website run by Loos Coffee. By ordering you agree to them. They are written to be read, not skimmed.
Effective: 2 September 2026
The service
The app shows the Loos Coffee menu and stores, takes pickup orders, lets you pay by mobile money or at pickup, tracks your order until you collect it, and runs the Loos rewards programme. You can order as a guest; signing in adds your profile, member code, Loos rewards, order history and reorders. On Google Play the app is published by Swift Comma, our technology partner, on behalf of Loos Coffee; these terms are between you and Loos Coffee.
You must be at least 16 to use the app. If you are under 18, you confirm that a parent or guardian agrees to these terms and to your orders.
Ordering and prices
Placing an order is your offer to buy; it is accepted when the app confirms it. Prices are in US dollars and include all charges. There are no hidden fees. Menu, prices and availability can change; the price shown when you confirm is the price you pay. Allergens are listed on each drink; if you have an allergy, tell the staff before ordering.
Payment
- Cash: pay at the counter when you collect. Nothing is charged before that.
- EVC Plus: we send a payment request to your phone; approve it with your PIN and the order confirms itself. If it is not approved within the time shown, the order expires unpaid and nothing is owed. If money left your account but the order did not confirm, contact us with the pickup code and the payment time.
- Card payments are not accepted in the app.
Pickup
Collect at the store you chose and show your pickup code. Ready orders are kept for 30 minutes; after that they may be discarded, and a paid order that was not collected is refunded only at the store's discretion.
Cancellation
You can cancel free of charge in the app while your order is awaiting payment or queued, before the barista starts it. After that, ask the staff at the counter. Loos may cancel an order when a store closes unexpectedly or an item is unavailable; you are then told in the app.
Refunds
Cash orders are never charged before pickup, so there is nothing to refund. When Loos cancels a paid EVC Plus order, or agrees a refund at the counter, the full amount goes back to the mobile-money number that paid within 3 business days. If your drink is wrong or not right, tell the staff before you leave: we remake it or refund it. Refund requests: support@loos.coffee or the support page.
Wallet and gifts
Loos Wallet, top-ups, gifts and the Loos Pass are not available in the current version of the app. No balance can be loaded and nothing is stored as value. If we launch them, the app will show them and these terms will describe how they work before you can use them.
Accounts
An account is optional for ordinary guest ordering. If you create one, sign-in uses your Somali mobile number and a one-time code; there is no password. Keep your phone secure and contact support if you lose access to your number; you are responsible for orders placed from your account. One account per person. Signed-in features are Loos (reward points), your member code, profile, order history and reorders. You can delete the account in Profile once any open order is collected or cancelled, or start a request at https://loos.coffee/delete-account. We may suspend accounts used for fraud, fake orders or abuse of staff.
Loos and rewards
The Loos rewards programme has its own short terms at https://loos.coffee/rewards-terms. Rewards have no cash value.
Fair use
Do not place orders you do not intend to collect, misuse promo codes, interfere with the service or scrape it. Repeated no-show cash orders may lead to cash orders being unavailable to that account.
Availability and liability
We work to keep the app available but cannot promise it will always be. To the extent allowed by law we are not liable for indirect losses. Nothing here limits liability that cannot be limited by law, and nothing removes your rights as a consumer.
Changes and law
We may update these terms; the current version is always at https://loos.coffee/terms and material changes are announced in the app. These terms are governed by the laws of Somalia. Contact: support@loos.coffee.
Loos Coffee
Shuruudaha Isticmaalka, Joojinta iyo Lacag Celinta
Shuruudahani waxay khuseeyaan app-ka iyo bogga Loos Coffee ee uu maamulo Loos Coffee. Markaad dalbato waad ogolaatay. Waxaa loo qoray in la akhriyo.
Waxay dhaqan galaysaa: 2 Sebtembar 2026
Adeegga
App-ku wuxuu muujiyaa liiska iyo dukaammada Loos Coffee, wuxuu qaadaa dalabyada qaadashada, wuxuu kuu ogolaadaa inaad ku bixiso lacag mobile ama markaad qaadanayso, wuxuu raacaa dalabkaaga ilaa aad qaadato, wuxuuna maamulaa barnaamijka Lows. Waxaad dalban kartaa marti ahaan; gelitaanku wuxuu kuu daraa astaantaada, koodkaaga xubinnimo, Lows, taariikhda dalabyada iyo dib-u-dalbashada. Google Play dhexdeeda app-ka waxaa daabaca Swift Comma, lammaanahayaga tignoolajiyada, isagoo matalaya Loos Coffee; shuruudahani waxay u dhexeeyaan adiga iyo Loos Coffee.
Waa inaad ugu yaraan 16 sano jirtaa si aad u isticmaasho app-ka. Haddii aad ka yar tahay 18, waxaad xaqiijinaysaa in waalid ama masuul ogolaaday shuruudahan iyo dalabyadaada.
Dalbashada iyo qiimaha
Dalab dhigiddu waa dalab iibsi; waxaa la aqbalaa marka app-ku xaqiijiyo. Qiimuhu waa doolar Mareykan waxayna ku jiraan dhammaan khidmadaha. Khidmad qarsoon ma jirto. Liiska, qiimaha iyo helitaanka way isbeddeli karaan; qiimaha la muujiyo markaad xaqiijiso waa kan aad bixinayso. Xasaasiyadda waxaa lagu qoray cabitaan kasta; haddii aad xasaasiyad qabto, shaqaalaha u sheeg ka hor dalabka.
Lacag bixinta
- Caddaan: miiska ku bixi markaad qaadanayso. Waxba lagama jarayo intaas ka hor.
- EVC Plus: codsi lacag bixin ayaan taleefankaaga u dirnaa; PIN-kaaga ku ansixi, dalabkaaguna isagaa isla xaqiijiya. Haddii aan la ansixin waqtiga la muujiyay, dalabku wuu dhacayaa isagoo aan la bixin, waxbana laguuma leh. Haddii lacagtu kaa baxday laakiin dalabku uusan xaqiijin, nala soo xiriir adigoo wata koodka qaadashada iyo waqtiga lacag bixinta.
- Kaadhadhka app-ka laguma aqbalo.
Qaadashada
Ka qaado dukaanka aad doorato oo tus koodka qaadashada. Dalabyada diyaarka ah waxaa la hayaa 30 daqiiqo; kadib waa la tuuri karaa, dalab la bixiyay oo aan la qaadanna waxaa lagu celiyaa kaliya go'aanka dukaanka.
Joojinta
App-ka waxaad si bilaash ah ugu joojin kartaa inta dalabkaagu sugayo lacag bixin ama safka ku jiro, ka hor inta uusan baristahu bilaabin. Kadib, miiska ka weydii shaqaalaha. Loos wuxuu joojin karaa dalab marka dukaan si lama filaan ah u xirmo ama shay la waayo; markaas app-ka ayaa laguugu sheegayaa.
Lacag celinta
Dalabyada caddaanka waxba lagama jaro ka hor qaadashada, sidaas darteed wax la celiyo ma jiro. Marka Loos joojiyo dalab EVC Plus la bixiyay, ama miiska lacag celin lagu ogolaado, lacagta oo dhan waxay ku noqotaa lambarka bixiyay 3 maalmood shaqo gudahood. Haddii cabitaankaagu khaldan yahay ama uusan sax ahayn, shaqaalaha u sheeg ka hor intaadan bixin: waan dib u samaynaynaa ama waan celinaynaa. Codsiyada lacag celinta: support@loos.coffee ama bogga taageerada.
Wallet-ka iyo hadiyadaha
Loos Wallet, lacag-ku-shubidda, hadiyadaha iyo Loos Pass kuma jiraan nooca hadda ee app-ka. Hadhaag lama shubi karo, waxbana qiimo ahaan lama keydiyo. Haddii aan bilowno, app-ka ayaa muujin doona, shuruudahanna waxay sharxi doonaan sida ay u shaqeeyaan ka hor intaadan isticmaalin.
Akoonnada
Akoonku ikhtiyaari waa dalbashada caadiga ah ee marti. Haddii aad sameysato, gelitaanku wuxuu isticmaalaa lambarkaaga Soomaaliga iyo kood hal mar ah; furaha sirta ah ma jiro. Taleefankaaga ilaali, taageeradana la xiriir haddii aad lumiso lambarkaaga; adigaa masuul ka ah dalabyada akoonkaaga laga dhigo. Hal akoon qofkiiba. Adeegyada gelitaanku waa Lows, koodkaaga xubinnimo, astaanta, taariikhda dalabyada iyo dib-u-dalbashada. Akoonka waxaad ka tirtiri kartaa Akoonka marka dalab kasta oo furan la qaato ama la joojiyo, ama codsi ka bilow https://loos.coffee/delete-account. Waxaan hakin karnaa akoonnada loo isticmaalo khiyaano, dalabyo been ah ama xadgudub shaqaalaha.
Lows-ka iyo abaalmarinta
Barnaamijka Lows wuxuu leeyahay shuruudo gaaban oo u gaar ah https://loos.coffee/rewards-terms. Abaalmarinuhu qiimo lacageed ma laha.
Isticmaal caddaalad ah
Ha dhigin dalabyo aadan qaadan doonin, ha si xun u isticmaalin koodadka dhimista, ha carqaladayn adeegga hana xadin xogta. Dalabyo caddaan ah oo soo noqnoqda oo aan la qaadan waxay keeni karaan in dalabka caddaanku ka xirmo akoonkaas.
Helitaanka iyo masuuliyadda
Waxaan ka shaqaynaa in app-ku mar walba shaqeeyo, laakiin ma ballan qaadi karno. Inta sharcigu ogol yahay, masuul kama nihin khasaarooyin dadban. Waxba halkan kuma xaddidayaan masuuliyad aan sharci ahaan la xaddidi karin, waxbana kaama qaadayaan xuquuqdaada macaamil ahaan.
Isbeddello iyo sharci
Shuruudahan waan cusboonaysiin karnaa; nooca hadda jira waxaa laga helaa https://loos.coffee/terms, isbeddellada waaweyn app-ka ayaa lagu shaacinayaa. Shuruudahan waxaa xukuma sharciga Soomaaliya. Xiriir: support@loos.coffee.