Loos Coffee
Delete your Loos account
You can delete your account and the personal data linked to it at any time. Two ways, both free.
Effective: 2 September 2026
In the app (fastest)
Open Profile, tap Delete my account, tap Send code, enter the code we text to your number, then tap Delete for good. Finish or cancel any open order first.
By request
What is deleted
Your phone number, name, birthday, profile photo, sessions, sign-in codes, notification subscriptions, Loos (reward points), your member and friend codes, saved feedback text and rating comments. Your orders lose your name, cup name and paying number, and the records of actions on your account no longer carry your identifier.
What is kept and why
Order records no longer linked to you (drinks, store, time, amounts, payment reference) for up to 5 years from the order, for accounting and disputes; after that they are deleted automatically. The paying number stays on an order with a refund still owed until the refund is paid. A one-way coded mark of your number is kept so that once-per-number welcome offers cannot be claimed again by deleting and re-registering; it cannot be turned back into your number.
Timing
In-app deletion is immediate. Requests made here are completed within 7 days after we confirm the number by a text code, and we confirm by message when it is done. The number and note you send with the request are kept only until the request is completed and removed within 30 days after that.
Loos Coffee
Tirtir akoonkaaga Loos
Wakhti kasta waad tirtiri kartaa akoonkaaga iyo xogta shakhsiga ee ku xiran. Laba siyaabood, labaduba bilaash.
Waxay dhaqan galaysaa: 2 Sebtembar 2026
App-ka dhexdiisa (ugu dhaqsaha badan)
Fur Akoon, taabo Tirtir akoonkayga, taabo Dir kood, geli koodka aan lambarkaaga u soo dirno, kadibna taabo Tirtir gebi ahaanba. Marka hore dhammee ama jooji dalab kasta oo furan.
Codsi ahaan
Waxa la tirtirayo
Lambarkaaga taleefanka, magacaaga, dhalashadaada, sawirkaaga astaanta, fadhiyada, koodadka gelitaanka, rukunnada ogeysiiska, Lows-kaaga, koodadkaaga xubinnimo iyo saaxiib, qoraalka jawaab celinta iyo faallooyinka qiimeynta. Dalabyadaadu waxay lumiyaan magacaaga, magaca koobka iyo lambarka bixiyay, diiwaanka falalka akoonkaaguna mar dambe ma wato aqoonsigaaga.
Waxa la hayo iyo sababta
Diiwaanka dalabyada oo aan mar dambe kugu xirnayn (cabitaanno, dukaan, waqti, lacago, tixraaca lacag bixinta) ilaa 5 sano laga bilaabo dalabka, xisaabaad iyo khilaafaad awgood; kadib si toos ah ayaa loo tirtiraa. Lambarka bixiyay wuxuu ku hadhaa dalab lacag celin weli lagu leeyahay ilaa lacag celintu la bixiyo. Calaamad kood hal-jiho ah oo lambarkaaga ayaa la hayaa si dalacsiinta soo dhawaynta ee hal mar lambarkiiba aan mar kale loo qaadan tirtirid iyo dib-u-isdiiwaangelin; dib looguma celin karo lambarkaaga.
Waqtiga
Tirtiridda app-ka isla markiiba ayay dhacdaa. Codsiyada halkan laga sameeyo waxaa la dhammeeyaa 7 maalmood gudahood kadib markaan lambarka ku xaqiijinno kood fariin ah, fariin ayaanan kuu soo dirnaa marka la dhammeeyo. Lambarka iyo qoraalka aad codsiga la soo dirto waxaa la hayaa kaliya ilaa codsiga la dhammeystiro, waxaana la tirtiraa 30 maalmood gudahood kadib.