Loos Coffee
Privacy Policy
This policy explains what Loos Coffee collects when you use the Loos Coffee app and website, why, who receives it, how long we keep it, and the choices you have. We keep it plain on purpose.
Effective: 3 October 2026
Who we are
Loos Coffee, Mogadishu, Somalia, decides how your data is used and is responsible for it. On Google Play the Loos Coffee app is published by Swift Comma, our technology partner, on behalf of Loos Coffee. Questions and requests about your data: support@loos.coffee.
What we collect
- Account and profile: your mobile number and the name you choose for your account and your cup. You can also add a birthday (month and day) and a profile photo; both are optional. Sign-in uses one-time codes, so there is no password.
- Orders and rewards: the drinks and options, quantities, the store, the requested pickup time, totals and discounts, payment and pickup status, the pickup code and queue number, your order history, your Loos (reward points) activity, your member and friend codes, and any rating or comment you leave after pickup.
- Payments: for EVC Plus, the mobile-money number that pays, the amount, the payment status and reference, and the payment confirmation from our payment provider, WaafiPay. Cash orders are paid at the counter. The app does not accept cards, so we never see or store card numbers.
- Feedback and preferences: any feedback you send us, and whether you have switched offers on. Offers are off unless you switch them on.
- Notifications: optional. On Android nothing is registered until you allow notifications; the app then registers with Firebase, which creates an installation identifier and a messaging token that we use only for updates about your orders. On the web, a browser push subscription does the same job. The subscription is removed when the order is collected or cancelled, and at the latest 30 days after it was created.
- Crash and error reports: if the app closes unexpectedly, it sends a technical report to Loos the next time it starts — the app, Android and WebView versions, the phone model and the error trace — so we can fix the fault. The report never contains your name, number, orders or location. On the website, a few technical error messages are reported the same way. These reports are kept for 90 days.
- Location: when you tap Nearest to me, your position is used on your phone to sort the stores and is not sent to Loos. When you order a delivery, the pin you drop on the map is sent with that order, together with the directions you type and the name and number of the person receiving it, so the courier can find the door. The app asks for the location permission for these two features alone.
- Camera: only while the store-code scanner is open, to read the QR code at a Loos counter and pick that store. The picture is handled on your phone and is never stored or sent to Loos. The Android app asks for the camera permission for this feature alone; you can always type the store code instead.
- Kept only on your phone: language, selected store, cart, favourites and searches, the screen you were on, and your choice about usage statistics.
- Security records: the network address of your requests (kept as a keyed hash for the sign-in limits), device or browser type, times, session and order identifiers, and a record of actions taken on orders and accounts by you, our staff and our systems.
- Messages: sign-in codes and order updates by SMS or WhatsApp. Offers only if you switch them on.
- Guest Wi-Fi: if you use the free Wi-Fi in a Loos shop, the mobile number you type, the result of the code check, the address (MAC) of each phone or laptop you connect, when it was let on and for how long, and whether you ticked offers. The Wi-Fi does not sign you in to a Loos account and is not linked to your orders.
Why we use it
To show the menu and stores; to take, prepare, pay for, track, hand over, cancel and refund orders; to run accounts and Loos rewards; to personalise your profile and reorders; to send the sign-in codes and order updates you asked for; to answer your feedback; to prevent fraud and abuse and keep the service secure; and to keep the payment, accounting and dispute records the law and our accountant require.
Order reporting: we use order records, including which customer placed them, to see sales trends, best sellers, busy hours and how many customers are new, returning or repeat. This uses your customer and order identifiers, not only anonymous totals.
Offers, only with your consent: if you switch offers on, we may use your name, mobile number, birthday and how recently you ordered to choose and send you birthday rewards, come-back messages and other Loos offers by SMS or WhatsApp. The box is off when you sign up. You can switch offers off at any time in Profile without affecting sign-in codes or order updates.
Who receives it
- Loos staff at the store you chose see the drinks, the name for the cup, the pickup code and the payment method. Support staff see only what they need to answer you.
- Hosting: Railway runs the app, the API and the database; Netlify hosts the website and the account-deletion form. They store data on our behalf and follow our instructions.
- Messaging: Meta (WhatsApp Business API) and our SMS gateway deliver codes, order updates and, if you opted in, offers. They receive your number and the message.
- Payments: Hormuud processes EVC Plus payments on its own network under its own terms; we receive the payment confirmation for your order.
- Delivery: Fallaar, the courier that carries Loos delivery orders, receives the delivery district, the pin and directions, and the name and number of the person receiving the order, only to deliver it. It may send that person a message about the delivery.
- Notifications: Google (Firebase Cloud Messaging) receives the installation identifier and messaging token, and on the web your browser's push service receives the subscription, only after you allow notifications. The notification itself carries your order number and its status, never your pickup code, which stays inside the app.
- Maps: when you open the store map, map tiles load from OpenStreetMap, which sees your IP address.
- Statistics: on the website and the web version of the app, Google Analytics counts usage — which screens are opened, how often, and the technical details of your browser and connection — only after you say yes to the question on first open (nothing is loaded before that), and you can switch it off again in Profile → Preferences. The Android app does not include Google Analytics. Our own order reporting is described above.
We do not sell your data. There are no advertising networks, no advertising identifiers and no cross-app tracking in the Loos app.
Where it is stored
Our providers run their servers outside Somalia. Data travels encrypted (HTTPS) and is stored on encrypted disks with access limited to the people who need it. By using the app you accept this transfer.
How long we keep it
- Account data: until you delete the account.
- Order and payment records: up to 5 years from the order, for accounting and disputes, then deleted automatically. After you delete your account, orders no longer carry your name, number or cup name; the paying number stays only on an order whose refund is still owed, until it is paid.
- Payment confirmations: the paying number and the message text are removed after 1 year; the amount and reference stay with the order.
- Sign-in codes: valid for 5 minutes and deleted within a day. Sessions: 30 days unless you sign out.
- Action records: personal details inside them are removed after 90 days and the records after 12 months. Technical server logs at our hosting providers are kept briefly and rotate automatically.
- Notification subscriptions: until the order is finished, and at the latest 30 days. Delivery reports for offers: 90 days.
- Delivery details (the pin, directions, door number and the receiver's name and number): removed from a finished delivery after 90 days; the district, fee and times stay with the order.
- Deletion requests made on the website: until the request is completed, then removed within 30 days.
- Guest Wi-Fi: a device record 90 days after its time ended; your Wi-Fi number 12 months after your last visit, unless you chose offers (then until you reply STOP); unused sign-up codes after a day.
Your choices
- Change your name, birthday and photo in Profile at any time.
- Switch offers on or off in Profile, or text STOP to end offers by SMS.
- Usage statistics are off until you say yes; switch them on or off any time in Profile → Preferences. Ordering works either way.
- Download your main account and order data — profile, orders, Loos rewards and referral information — from Profile → Download my data.
- Delete your account in the app: Profile, then Delete my account, confirmed with a fresh code sent to your number. Or ask us at https://loos.coffee/delete-account without signing in. Any open order must be collected or cancelled first.
- Ask what we hold about you, or ask for a correction, at support@loos.coffee. We answer within 30 days.
Age
Loos Coffee is for people aged 16 and over. We do not knowingly collect data from anyone under 16. If you believe someone under 16 has an account, contact us and we will delete it.
Security
HTTPS everywhere, one-time codes instead of passwords (stored only as hashes), order links protected by private tokens, staff access limited by store and role, and an audit trail of staff actions. If you find a security problem, please write to support@loos.coffee.
Changes
When this policy changes we post the new version here with a new date. Big changes are announced in the app.
Loos Coffee
Siyaasadda Sirta
Siyaasaddani waxay sharaxaysaa waxa Loos Coffee ururiso markaad isticmaasho app-ka iyo bogga Loos Coffee, sababta, cidda hesha, inta aan haynno, iyo doorashooyinkaaga. Si ula kac ah ayaan u fududaynay.
Waxay dhaqan galaysaa: 3 Oktoobar 2026
Cidda aan nahay
Loos Coffee, Mogadishu, Somalia, ayaa go'aamisa sida xogtaada loo isticmaalo, waana mas'uulka. Google Play dhexdeeda app-ka Loos Coffee waxaa daabaca Swift Comma, lammaanahayaga tignoolajiyada, isagoo matalaya Loos Coffee. Su'aalo iyo codsiyo ku saabsan xogtaada: support@loos.coffee.
Waxa aan ururinno
- Akoon iyo astaan: lambarkaaga taleefanka iyo magaca aad u doorato akoonkaaga iyo koobkaaga. Waxaad ku dari kartaa dhalashadaada (bisha iyo maalinta) iyo sawir astaan; labaduba ikhtiyaari. Gelitaanku wuxuu isticmaalaa kood hal mar ah, sidaa darteed furaha sirta ah ma jiro.
- Dalabyo iyo abaalmarino: cabitaannada iyo doorashooyinka, tirada, dukaanka, waqtiga qaadashada aad codsatay, wadarta iyo qiimo-dhimista, xaaladda lacag bixinta iyo qaadashada, koodka qaadashada iyo lambarka safka, taariikhda dalabyadaada, dhaqdhaqaaqa Lows-kaaga, koodadkaaga xubinnimo iyo saaxiib, iyo qiimeyn ama faallo kasta oo aad ka tagto qaadashada kadib.
- Lacag bixin: EVC Plus, lambarka lacagta ka bixiya, qaddarka, xaaladda iyo tixraaca lacag bixinta, iyo xaqiijinta lacag bixinta ee ka timaadda bixiyaha lacagta, WaafiPay. Dalabyada caddaanka waxaa lagu bixiyaa miiska. App-ku kaadh ma aqbalo, sidaa darteed marnaba ma aragno mana keydinno lambarrada kaadhka.
- Jawaab celin iyo doorbidyo: jawaab celin kasta oo aad noo soo dirto, iyo haddii aad daarto dalacsiinta. Dalacsiintu waa damsan tahay ilaa aad daarto.
- Ogeysiisyo: ikhtiyaari. Android dhexdeeda waxba lama diiwaangeliyo ilaa aad ogolaato ogeysiisyada; markaas app-ku wuxuu isku diiwaangeliyaa Firebase, kaasoo abuura aqoonsi rakibaad iyo calaamad fariimo oo aan u isticmaalno kaliya warbixinta dalabyadaada. Websaydhka dhexdiisa, rukun ogeysiis oo browser-ka ayaa isla shaqadaas qabta. Rukunka waa la tirtiraa marka dalabka la qaato ama la joojiyo, ugu dambeyntiina 30 maalmood kadib abuuristiisa.
- Warbixinnada shil iyo khaladaad: haddii app-ku si lama filaan ah u xirmo, markii xigta ee la furo wuxuu Loos u diraa warbixin farsamo — nooca app-ka, Android iyo WebView, nooca taleefanka iyo raadraaca khaladka — si aan u hagaajinno. Warbixintaas kuma jiraan magacaaga, lambarkaaga, dalabyadaada ama goobtaada. Websaydhka dhexdiisa, farriimo khalad farsamo oo yar ayaa sidaas oo kale loo diraa. Warbixinnadan waxaa la hayaa 90 maalmood.
- Goobta: markaad taabato Kan iigu dhow, goobtaada taleefankaaga ayaa dukaammada u kala horreysiiya, Loos-na looma diro. Markaad dalbato keenis (delivery), calaamadda aad dhigto khariidadda waxay la socotaa dalabkaas, iyadoo ay la socdaan tilmaamaha aad qorto iyo magaca iyo lambarka qofka helaya, si darawalku albaabka u helo. App-ku wuxuu weydiiyaa ogolaanshaha goobta kaliya labadan adeeg.
- Kamerada: kaliya inta iskaanka koodhka dukaanka furan yahay, si loo akhriyo QR-ka miiska Loos oo dukaankaas loo doorto. Sawirka taleefankaaga ayaa lagu maareeyaa, marnaba lama keydiyo Loos-na looma diro. App-ka Android wuxuu weydiiyaa ogolaanshaha kamerada kaliya adeegan; koodhka dukaanka mar walba waad qori kartaa beddelkeeda.
- Kaliya taleefankaaga lagu hayo: luqadda, dukaanka la doortay, dambiisha, kuwa aad jeceshahay iyo raadinta, shaashadda aad joogtay, iyo doorashadaada ku saabsan tirokoobka isticmaalka.
- Diiwaanka amniga: cinwaanka shabakadda codsiyadaada (oo lagu hayo xash fure leh si loo xaddido gelitaanka), nooca qalabka ama browser-ka, waqtiyada, aqoonsiyada fadhiga iyo dalabka, iyo diiwaan falalka lagu sameeyo dalabyada iyo akoonnada adiga, shaqaalahayaga iyo nidaamkayaga.
- Fariimo: koodadka gelitaanka iyo warbixinta dalabka SMS ama WhatsApp. Dalacsiino kaliya haddii aad daarto.
- Wi-Fi-da martida: haddii aad isticmaasho Wi-Fi-ga bilaashka ah ee dukaanka Loos, lambarka taleefanka aad qorto, natiijada hubinta koodhka, cinwaanka (MAC) qalab kasta oo aad ku xirto, goorta la furay iyo muddada, iyo haddii aad doorato dalacsiinta. Wi-Fi-gu kuma galiyo akoon Loos, lagumana xiro dalabyadaada.
- Wi-Fi-da martida: diiwaanka qalabka 90 maalmood kadib marka waqtigiisu dhammaado; lambarkaaga Wi-Fi 12 bilood kadib booqashadaadii ugu dambeysay, haddii aadan dooran dalacsiinta (markaas ilaa aad ka jawaabto STOP); koodadka gelitaanka ee aan la isticmaalin hal maalin kadib.
Sababta aan u isticmaalno
Si aan u muujinno liiska iyo dukaammada; si aan u qaadno, u diyaarinno, lacag u qaadno, u raacno, u dhiibno, u joojinno oo aan u celinno lacagta dalabyada; si aan u maamulno akoonnada iyo Lows; si aan gaar kaaga u dhigno astaantaada iyo dib-u-dalbashada; si aan kuu dirno koodadka gelitaanka iyo warbixinta dalabka aad codsatay; si aan uga jawaabno jawaab celintaada; si aan uga hortagno khiyaano iyo xadgudub oo aan adeegga u ilaalinno; iyo si aan u haynno diiwaanka lacag bixinta, xisaabaadka iyo khilaafaadka ee sharciga iyo xisaabiyahayagu u baahan yihiin.
Warbixinta dalabyada: waxaan isticmaalnaa diiwaanka dalabyada, oo ay ku jirto macaamiisha dalabka sameeyay, si aan u aragno isbeddellada iibka, kuwa ugu iibsiga badan, saacadaha mashquulka iyo inta macaamiil oo cusub, soo noqday ama dib u soo laabtay. Tani waxay isticmaashaa aqoonsiyadaada macaamiil iyo dalab, ma aha kaliya wadarro qarsoodi ah.
Dalacsiino, kaliya ogolaanshahaaga: haddii aad daarto dalacsiinta, waxaan isticmaali karnaa magacaaga, lambarkaaga taleefanka, dhalashadaada iyo inta ay ka hadhay markii ugu dambeysay aad dalbatay si aan kuu dooranno oo kuu dirno abaalmarino dhalasho, fariimo soo-noqod iyo dalacsiino kale oo Loos ah SMS ama WhatsApp. Sanduuqu waa damsan yahay markaad isdiiwaangeliso. Dalacsiinta waad ka demin kartaa goor kasta Akoonka iyadoon saameyn ku yeelan koodadka gelitaanka ama warbixinta dalabka.
Cidda hesha
- Shaqaalaha Loos ee dukaanka aad doorato waxay arkaan cabitaannada, magaca koobka, koodka qaadashada iyo habka lacag bixinta. Shaqaalaha taageerada waxay arkaan kaliya waxa ay u baahan yihiin si ay kuu jawaabaan.
- Martigelin: Railway wuxuu shaqeeyaa app-ka, API-ga iyo keydka xogta; Netlify wuxuu martigeliyaa bogga iyo foomka tirtiridda akoonka. Xogta annaga ayay noo haystaan, tilmaamahayagana ayay raacaan.
- Fariimo: Meta (WhatsApp Business API) iyo albaabka SMS-kayaga ayaa gaarsiiya koodadka, warbixinta dalabka iyo, haddii aad ogolaatay, dalacsiinta. Waxay helaan lambarkaaga iyo fariinta.
- Lacag bixin: Hormuud wuxuu ku shaqeeyaa lacag bixinta EVC Plus shabakaddiisa iyo shuruudihiisa; annaga waxaan helnaa xaqiijinta lacag bixinta dalabkaaga.
- Keenis: Fallaar, shirkadda keenta dalabyada Loos, waxay heshaa degmada keenista, calaamadda iyo tilmaamaha, iyo magaca iyo lambarka qofka helaya dalabka, kaliya si ay u keento. Waxay qofkaas u diri kartaa fariin ku saabsan keenista.
- Ogeysiisyo: Google (Firebase Cloud Messaging) wuxuu helaa aqoonsiga rakibaadda iyo calaamadda fariimaha, websaydhka dhexdiisana adeegga push-ka browser-kaaga wuxuu helaa rukunka, kaliya markaad ogolaato ogeysiisyada kadib. Ogeysiiskuba wuxuu wataa lambarka dalabkaaga iyo xaaladdiisa, weligiis koodhka qaadashada ma wato, kaasoo app-ka gudihiisa ku sii jira.
- Khariidado: markaad furto khariidadda dukaammada, khariidadu waxay ka soo degtaa OpenStreetMap, oo arka IP-gaaga.
- Tirokoob: bogga iyo nooca websaydhka ee app-ka, Google Analytics wuxuu tiriyaa isticmaalka — shaashadaha la furo, inta jeer, iyo faahfaahinta farsamo ee browser-kaaga iyo xiriirkaaga — kaliya marka aad "haa" ku tidhaahdo su'aasha furitaanka ugu horreeya (waxba lama shubo ka hor), waxaadna mar kale ka demin kartaa Profile → Doorbidyo. App-ka Android kuma jiro Google Analytics. Warbixinta dalabyada annaga u gaar ah kor ayaa lagu sharaxay.
Xogtaada ma iibinno. App-ka Loos ma laha shabakado xayeysiis, aqoonsiyo xayeysiis iyo raadraac app-yo dhexdooda ah.
Halka lagu keydiyo
Bixiyayaashayadu waxay server-radooda ku hayaan Soomaaliya dibaddeeda. Xogtu si sir ah (HTTPS) ayay u socotaa, waxaana lagu keydiyaa diskooyin sir ah oo ay heli karaan kaliya dadka u baahan. Isticmaalka app-ka waxaad ku aqbashay wareejintan.
Inta aan haynno
- Xogta akoonka: ilaa aad tirtirto akoonka.
- Diiwaanka dalabyada iyo lacag bixinta: ilaa 5 sano laga bilaabo dalabka, xisaabaad iyo khilaafaad awgood, kadibna si toos ah ayaa loo tirtiraa. Markaad tirtirto akoonkaaga, dalabyadu waxay lumiyaan magacaaga, lambarkaaga iyo magaca koobka; lambarka lacagta bixiyay wuxuu ku hadhaa kaliya dalab lacag celin weli lagu leeyahay, ilaa la bixiyo.
- Xaqiijinta lacag bixinta: lambarka lacagta bixiyay iyo qoraalka fariinta waa la tirtiraa 1 sano kadib; qaddarka iyo tixraaca waxay ku hadhaan dalabka.
- Koodadka gelitaanka: waxay shaqeeyaan 5 daqiiqo, waxaana la tirtiraa maalin gudaheed. Fadhiyada: 30 maalmood haddii aadan ka bixin.
- Diiwaanka falalka: faahfaahinta shakhsiyeed ee ku jirta waa la tirtiraa 90 maalmood kadib, diiwaannada laftoodana 12 bilood kadib. Diiwaanka farsamo ee server-rada bixiyayaashayada martigelinta si kooban ayaa loo hayaa, si toos ahna ayay isu beddelaan.
- Rukunnada ogeysiiska: ilaa dalabku dhammaado, ugu dambeyntiina 30 maalmood. Warbixinta gaarsiinta dalacsiinta: 90 maalmood.
- Faahfaahinta keenista (calaamadda, tilmaamaha, lambarka albaabka iyo magaca iyo lambarka qofka helaya): waa laga tirtiraa keenis dhammaatay 90 maalmood kadib; degmada, qiimaha iyo waqtiyada ayaa la sii jira dalabka.
- Codsiyada tirtiridda ee bogga lagu sameeyo: ilaa codsiga la dhammeystiro, kadibna waa la tirtiraa 30 maalmood gudahood.
Doorashooyinkaaga
- Magacaaga, dhalashadaada iyo sawirkaaga ka beddel Akoonka wakhti kasta.
- Dalacsiinta ka daar ama ka dami Akoonka, ama qor STOP si aad u joojiso dalacsiinta SMS.
- Tirokoobka isticmaalka waa demisan ilaa aad "haa" tidhaahdo; ka daar ama ka dami goor kasta Profile → Doorbidyo. Labada dariiqoba waad dalban kartaa.
- Soo degso xogtaada akoonka iyo dalabyada ee ugu muhiimsan — astaanta, dalabyada, Lows iyo macluumaadka saaxiibbada — Akoonka → Soo degso xogtayda.
- Akoonkaaga ku tirtir app-ka: Akoon, kadibna Tirtir akoonkayga, oo lagu xaqiijiyo kood cusub oo lambarkaaga loo diray. Ama naga codso https://loos.coffee/delete-account adigoon gelin. Dalab kasta oo furan waa in marka hore la qaato ama la joojiyo.
- Waydii waxa aan kaa haynno, ama sax codso, support@loos.coffee. 30 maalmood gudahood ayaan kuu jawaabnaa.
Da'da
Loos Coffee waxaa loogu talagalay dadka 16 sano jir iyo ka weyn. Si ula kac ah xog kama ururinno qof ka yar 16 sano. Haddii aad aaminsan tahay in qof ka yar 16 akoon leeyahay, nala soo xiriir waan tirtiri doonnaa.
Amniga
HTTPS meel kasta, kood hal mar ah halkii furaha sirta ah (oo lagu keydiyo xash kaliya), xiriirinta dalabka oo lagu ilaaliyo calaamado gaar ah, gelitaanka shaqaalaha oo ku xaddidan dukaan iyo door, iyo raad-raac falalka shaqaalaha. Haddii aad hesho dhibaato amni, fadlan u qor support@loos.coffee.
Isbeddello
Marka siyaasaddani isbeddesho, halkan ayaan ku soo dhignaa nooca cusub taariikh cusub. Isbeddellada waaweyn app-ka ayaa lagu shaacinayaa.